Responsible Gaming at jeetbauz

At jeetbauz, responsible gaming is not an afterthought — it is a core operating principle built into the platform from the ground up. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, online gaming is a recreational activity that adds excitement and entertainment to daily life. Our role is to ensure it stays that way.

We also recognise that a small proportion of players may develop patterns of play that move beyond entertainment and into territory that causes financial or emotional harm. jeetbauz takes its duty of care towards those players seriously and has designed its responsible gaming framework to detect early warning signs, provide accessible tools for self-management, and make it easy for anyone to step back from play when they need to.

If you feel that your gambling has moved beyond your control — or if you simply want to remove the option of gambling from your life for an extended period — jeetbauz's self-exclusion programme provides a robust and enforceable way to do so. Self-exclusion is available to all registered players and can be activated at any time, with immediate effect.

What Happens During Self-Exclusion

• Your jeetbauz account is immediately suspended — you will not be able to log in, deposit, withdraw, or place any bets
• Any remaining balance in your Finance / Wallet will be returned to you via your registered bKash, Nagad, Rocket, or bank account within 5 business days
• Any active bonus balances or pending bonus wagering requirements will be forfeited at the point of self-exclusion
• jeetbauz will suppress all marketing communications to your registered email and phone number for the duration of the exclusion
• If you attempt to register a new account during your exclusion period, jeetbauz will close that account immediately upon detection

How to Request Self-Exclusion

Problem gambling can affect anyone, regardless of income, profession, or background. It often develops gradually — what starts as recreational betting on a BPL cricket match or a few rounds of slots can, for some players, evolve into a compulsive pattern that is difficult to break without support. The first step towards addressing problem gambling is recognising it.

The following signs may indicate that gambling is becoming a problem. If you recognise several of these patterns in your own behaviour — or in the behaviour of someone you know — please consider using jeetbauz's player protection tools or seeking professional support.

If you believe your gambling is causing harm to yourself or to those around you, we encourage you to take action now. There are several clear pathways to support — both through jeetbauz directly and through independent organisations that specialise in gambling harm.

In Bangladesh, where shared mobile devices are common across households in Dhaka, Chittagong, Sylhet, and other major cities, the risk of a minor accessing a parent's or guardian's online accounts is a real and practical concern. jeetbauz strongly recommends taking the following precautions at home to prevent underage access to gambling platforms.

Device and Account Security

• Always use a strong, unique password for your jeetbauz account and never share it with family members, including children
• Enable device-level PIN, pattern, or biometric lock on any mobile phone or tablet used to access jeetbauz
• Log out of jeetbauz fully after each session rather than remaining logged in — do not rely on browser auto-fill saving your credentials in a shared device environment
• Avoid saving your jeetbauz password in your device's browser password manager if the device is accessible to children

Parental Control Tools

Most Android devices — which represent the majority of mobile hardware in use across Bangladesh — include built-in parental controls under Settings > Digital Wellbeing or Settings > Parental Controls. These can be used to restrict access to specific websites or applications. Third-party parental control applications can provide an additional layer of filtering at the network or device level.

If You Suspect Underage Access

If you believe a minor has accessed jeetbauz using your account or their own, please contact our support team at support@jeetbauz immediately. We will review the account activity, apply a temporary hold, and assist you in securing the account. Where underage access is confirmed, jeetbauz will take all appropriate action including account closure and refund of any deposits made by the minor.

jeetbauz's responsible gaming support team is a dedicated point of contact for any player who has concerns about their gambling behaviour, wants to activate player protection tools, or needs to discuss account closure. We respond to all responsible gaming enquiries with priority handling — faster than standard support requests — because we understand that reaching out for help takes courage and deserves an immediate response.

When contacting us about a responsible gaming matter, it is helpful — though not required — to include the following information in your message so we can assist you as quickly as possible:

• Your registered jeetbauz username
• The specific tool or action you are requesting (e.g., deposit limit, time-out, self-exclusion)
• The duration or amount you have in mind, if applicable
• Any additional context you feel comfortable sharing about your situation

You are never obligated to explain your reasons for requesting any responsible gaming tool. A simple request is sufficient and will be honoured without question.